Refund & Returns Policy
At Zenivo, we want you to be satisfied with your purchase. You may request a return within 15 days of receiving your product.
Return Conditions
To be eligible for a return, the product must be unused, in good condition, and — when applicable — in its original packaging.
Non-Returnable Products
We do not accept returns on personalized or custom-made products, products that by their nature cannot be returned, perishable products, or products that have been opened and are not suitable for return for hygiene or health protection reasons.
How to Request a Return
To start a return, contact us at support@zenivostore.com. Please wait to receive return instructions before sending the product back.
Return Shipping Costs
The customer is responsible for return shipping costs, unless the product arrived defective, damaged, or an incorrect item was sent.
Refunds
Once we receive and inspect the returned product, if the return is approved, the refund will be processed to the original payment method within 5 business days. Additional time for the funds to appear in your account will depend on your bank or payment provider.
Damaged or Lost Products During Return
We cannot be held responsible for products that are damaged or lost during return shipping. We may request proof of delivery before processing the refund.
Contact
If you have any questions about our Refund & Returns Policy, you can contact us at support@zenivostore.com.