Shipping Policy
At Zenivo, we work to process and ship your order quickly and securely.
Order Processing
Orders are generally processed within 1–3 business days after payment has been confirmed.
Estimated Delivery Time
Delivery times may vary depending on the customer's location and the shipping carrier. Estimated delivery time is 5–12 business days after the order has been processed.
Order Tracking
Once your order has been shipped, you will receive tracking information when available so you can check the status of your shipment.
Incorrect Address
It is the customer's responsibility to provide a correct and complete shipping address when placing an order. If you notice an error in your shipping address, please contact us as soon as possible before the order has been shipped.
Delays
Occasionally, delays may occur due to the shipping carrier, weather conditions, high demand, or other circumstances beyond our control.
Lost Orders or Delivery Issues
If you experience any problems with the delivery of your order, please contact us at support@zenivostore.com.